O365 L3 Profiles

• AD / O365 JD
• Regular Activities – Create/Delete/Modify/Maintain
• AD System Administration
• Help create and maintain different password policies for different user types.
• Remove unnecessary access.
• Manage stale user and computer objects.
• Plan and implement Upgrades and Updates to AD / ADFS Services.
• GPO Management (including creation and deletion) for various security policies and       software development
• Set-up and follow Change Management processes for all in-scope services.
• Active Directory Services/ADFS Troubleshooting
• Access issues to files and folders
• User Account expiry
• Account lockouts
• Trust relationships errors
• Authentication failures
• DNS resolution failures
• IP address assignment failures
• AD/ADFS Health Check, Monitoring & Auditing
• Monitoring and generating reports using AD Audit Plus
• Provide logs and evidence of access/authentication/change as and when required by internal audit teams

a. Email Management (O365 Support)

    i. Scope

• Domain Controllers in Azure
• Azure AD Sync Server
• ADFS and ADFS proxy servers in Azure
• Office 365 Email, OneDrive, Skype for Business, Teams, Azure AD Premium and Intune Microsoft Online Services

 ii. Deliverables

• Develop, document and update service processes, which should be aligned as per latest ITIL standard
• Manage quota and define control as per standards
• Preform day to day proactive/reactive administration, troubleshooting and support activities and keep users informed of incident progress
• Troubleshoot O365 / Outlook issues (along with network team if necessary)
• Coordinate with the users/FMS team for issue resolution and guide them to follow the   defined SOP
• Coordinate with Microsoft for O365 issues resolution as needed
• Support issues with email security and mail flow by coordinating with third party vendor such as MimeCast, SFT etc.
• One Drive for Business – Help users set up and make use of ODFB along with sharing files with other users within the Company and troubleshoot issues
• Contact/Escalate to the identified primary contact of APL, in case of any Server hardware issue or network issue, who will in turn co-ordinate with the vendors for resolution
• Prepare weekly reporting as per agreed format
• Create / Edit / Delete shared mailboxes as per requests
•  Create / Edit / Delete cloud email accounts
• Create / Edit / Delete groups as per requests
• Configure/re-configure AADSync as required
• Configure / troubleshoot any settings / rules on O365 Services in scope as required by business/IT.
• Scavenge licenses on a monthly basis to ensure that there is no excess license purchase