Enterprise IT AMC & Branch Support
Ensuring uninterrupted branch operations through proactive IT maintenance, field engineering, and real-time service visibility.
- Industry
- Financial Services
- Industry
- Financial Services
- Scale
- 150+ Branch Offices Nationwide
- Objective
- Improve branch uptime and customer experience
- Requirement
- Enterprise AMC with field engineers, end-user device support, and real-time incident tracking
Overview
The Impact
Improving branch performance through proactive IT support and enterprise-wide service management.
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98.43%
End-User Device Uptime
Ensured reliable performance across laptops, desktops, and printers.
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5,200+
Assets Managed
Team Computers delivered proactive support for end-user devices across the organization.
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150+
Branches Supported
Standardized IT support across the nationwide branch network.
The Challenge
Supporting IT operations across a nationwide branch network became increasingly difficult due to workforce shortages and inconsistent service delivery. Limited field engineering resources and poor SLA adherence affected branch productivity and customer experience.
Insufficient field engineers delayed onsite IT support across branch locations.
Engineer shortages prevented consistent SLA compliance and timely issue resolution.
High attrition created recurring support gaps across the branch network.
Limited visibility into IT incidents reduced operational accountability.
The business required a scalable AMC model for nationwide branch support
The Solution by Team Computers.
Enterprise AMC for Distributed Branch Operations
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Deployed dedicated and shared field engineers to strengthen nationwide onsite IT support.
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Introduced an asset-based pricing model for cost-efficient branch coverage.
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Team Computers delivered end-user support for laptops, desktops, printers, and branch IT infrastructure.
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Implemented the DIMS platform for real-time incident tracking and SLA visibility.
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Standardized enterprise support processes to improve operational efficiency across branches.
