How India’s Leading Telecom Company Achieved 99.99% Data Center Uptime
Strengthening data center availability through proactive patch management, capacity planning, and business continuity.
- Industry
- Telecommunications
- Industry
- Telecommunications
- Scale
- 5,000 Users · 4,000 Systems
- Objective
- Improve data center uptime and resilience
- Requirement
- Patch management, capacity forecasting, BCP/DR, and infrastructure monitoring
Overview
The Impact
Strengthening availability, continuity, compliance, and infrastructure capacity management.
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99.99%
Data Center Uptime
Improved availability through proactive infrastructure and patch management.
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100%
Patch Compliance
Achieved complete compliance across the supported patch management environment.
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4,000
Systems Supported
Strengthened operational resilience through proactive continuity and recovery practices
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100%
Capacity Optimization & Business Continuity
Improved capacity planning while strengthening assurance across critical operations.
The Challenge
The telecom company needed to strengthen data center operations and eliminate risks affecting availability and business continuity.
Inconsistent patch management created security and availability risks.
Server availability required stronger monitoring and preventive management.
Missing capacity forecasting created challenges in managing infrastructure demand.
BCP and DR processes lacked sufficient regularity and governance.
Strategic Data Modernization for AI Readiness
Proactive Data Center & Business Continuity Management Team Computers established structured processes to improve infrastructure resilience and data center availability.
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Standardized patch management policies across the supported infrastructure.
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Conducted regular production testing to validate high availability.
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Performed periodic data collection and analysis for capacity forecasting.
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Strengthened end user, data center, security, and database management.
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Planned and executed regular disaster recovery drills.