Leading Private Bank

Empowering frontline sales agents with tools that would simplify customer onboarding and improve engagement.

Leading Private Bank
BFSI

300 +

Cities

10000 +

iPads
Apple Business Manager and JAMF

The
Challenge

Before the iPad rollout, the bank’s sales
agents relied on laptops and paperwork-heavy
processes This created three major roadblocks:

The bank wanted to enable its agents with
a single, mobile-first device that could deliver
customer delight while cutting down on infrastructure and IT overheads.

01

Slow onboarding – Paper forms, manual data entry, and multiple back-and-forths delayed account activations.

02

Limited mobility – Bulky laptops and connectivity issues restricted agents from servicing customers effectively in the field.

03

High infrastructure costs – The cost of maintaining traditional desktops and branch-based systems was steadily rising.

The Solution

Team Computers worked closely with the bank’s IT and operations team
to deploy Apple iPads at scale. Key elements included:

10,000 iPads deployed to sales agents across 300 cities, ensuring uniform access to digital onboarding platforms.

10,000 iPads deployed to sales agents across 300 cities, ensuring uniform access to digital onboarding platforms.

Device lifecycle management through Apple Business Manager, streamlining setup, security, and updates.

Device lifecycle management through Apple Business Manager, streamlining setup, security, and updates.

JAMF integration for remote configuration, app deployment, and compliance monitoring.

JAMF integration for remote configuration, app deployment, and compliance monitoring.

Banking apps optimized for iPadOS, giving agents real-time access to customer onboarding, loan processing, and service requests—anytime, anywhere.

Banking apps optimized for iPadOS, giving agents real-time access to customer onboarding, loan processing, and service requests—anytime, anywhere.

The Impact

Team Computers designed and executed a pan-India Apple
deployment solution:

60%

60%

faster lead closures

Digital forms, instant KYC validation, and real-time processing dramatically reduced turnaround time.

2x

2x

frontline productivity

Agents could meet more customers daily and close deals on the spot.

₹3 crore

₹3 crore

annual savings

Reduced dependency on branch desktops and IT infrastructure lowered operational costs significantly.

Improved customer experience

Improved customer experience

Faster onboarding and mobile servicing enhanced customer trust and satisfaction.

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