How India’s Leading Telecom Company Achieved 99.99% Data Center Uptime

Strengthening data center availability through proactive patch management, capacity planning, and business continuity.

How India’s Leading Telecom Company Achieved 99.99% Data Center Uptime
Telecommunications
5,000 Users · 4,000 Systems
Improve data center uptime and resilience
Patch management, capacity forecasting, BCP/DR, and infrastructure monitoring

The Challenge

The telecom company needed to strengthen data center operations and eliminate risks affecting availability and business continuity.

01.

Inconsistent patch management created security and availability risks.

02.

Server availability required stronger monitoring and preventive management.

03.

Missing capacity forecasting created challenges in managing infrastructure demand.

04.

BCP and DR processes lacked sufficient regularity and governance.

Strategic Data Modernization for AI Readiness

Proactive Data Center & Business Continuity Management
Team Computers established structured processes to improve infrastructure resilience and data center availability.

Standardized patch management policies across the supported infrastructure.

Standardized patch management policies across the supported infrastructure.

Conducted regular production testing to validate high availability.

Conducted regular production testing to validate high availability.

Performed periodic data collection and analysis for capacity forecasting.

Performed periodic data collection and analysis for capacity forecasting.

Strengthened end user, data center, security, and database management.

Strengthened end user, data center, security, and database management.

Planned and executed regular disaster recovery drills.

Planned and executed regular disaster recovery drills.

The Impact

Strengthening availability, continuity, compliance, and infrastructure capacity management.

99.99%

99.99%

Data Center Uptime

Improved availability through proactive infrastructure and patch management.

100%

100%

Patch Compliance

Achieved complete compliance across the supported patch management environment.

4,000

4,000

Systems Supported

Strengthened operational resilience through proactive continuity and recovery practices

100%

100%

Capacity Optimization & Business Continuity

Improved capacity planning while strengthening assurance across critical operations.

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