Reliable IT Support Across Remote Branches
How India’s Top Banking & Financial Services Company Enhanced Branch Experience at Remote Locations
- Industry
- Pharmaceutical
- Industry
- Pharmaceutical
- Scale
- 5,300+ Branch Offices
- Objective
- Improve branch IT experience
- Requirement
- SLA adherence, remote support coverage, faster resolution, and device availability
Overview
The Impact
Improving branch IT reliability through faster support and nationwide field coverage.
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97%
Device Uptime
Improved uptime across laptops, printers, and desktops supporting branch operations.
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5,300+
Branches Supported
Extended IT support across a large distributed branch network.
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PAN India
Support Coverage
Enabled IT support across branches nationwide, including remote locations.
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Faster
Issue Resolution
Improved response and resolution through on-call manpower and spare-part availability.
The Challenge
The organization needed to strengthen IT support across remote branches while improving response and resolution times.
Unable to consistently meet SLAs due to limited manpower availability.
Insufficient IT support coverage across remote branch locations.
Unavailability of spare parts affected timely issue resolution.
Longer resolution times resulted in high ETAs for service calls.
The Solution
Flexible Field Support & Proactive Device Management Team Computers introduced a flexible support model designed to improve response times and ensure device availability across remote branches.
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Provided immediate manpower support to critical remote locations.
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Deployed on-call support across locations to improve manpower availability.
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Maintained spare parts for on-site delivery and faster issue resolution.
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Supported network-related issues through proactive field engineering coverage.
