Experience the all new automated IT incident management with DIMS mobile application.
DIMS Overview - Experience next-gen IT incident management with the DIMS mobile application. DIMS offers a powerful, easy-to-
navigate ticket management dashboard, real-time alerts and notifications, live ETA tracking of field engineers, and instant SLA
monitoring. With features like 24x7 remote support and digital customer service reports, DIMS ensures faster resolution, better
visibility, and seamless IT operations — all from your mobile device.
Faster response & resolution time
Increase in efficiency of IT operations
increase in real-time status visibility of IT tickets
remote support
Our IT AMC services and capabilities are not bound by any territorial boundaries or limitations and we are proud of it. No matter where the client business is, what is the scale of the IT infrastructure or what kind of IT systems they have – we can deliver the best fitting AMC solutions via our multi-location presence across the country.
Last Mile Service Support 
Digitized Field Support 
Warehouses in Major cities 
Smart Remote Command Center 
Hi-Tech Testing and Repair Centres Revolutionize your IT operations with DIMS
Experience the all new automated IT incident management with DIMS mobile application.
To scale rapidly in India, a European retail giant’s GCC required a skilled tech workforce across cloud, data, and security. We delivered vetted professionals in…
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A leading financial services GCC faced frequent IT disruptions impacting service continuity. By deploying our Zero Incident Framework and 24/7 monitoring, we helped them achieve…
Learn More
A US based tech company needed to modernize its IT infrastructure to support global development teams. We enabled a secure, scalable migration to a multi-cloud…
Learn More
To scale rapidly in India, a European retail giant’s GCC required a skilled tech workforce across cloud, data, and security. We delivered vetted professionals in…
Learn More
A leading financial services GCC faced frequent IT disruptions impacting service continuity. By deploying our Zero Incident Framework and 24/7 monitoring, we helped them achieve…
Learn More
A US based tech company needed to modernize its IT infrastructure to support global development teams. We enabled a secure, scalable migration to a multi-cloud…
Learn More
Reach out to us for any questions or support. Our dedicated team is here to provide prompt and helpful assistance.
With ZeroFAI, clients see 20-30% TCO reduction in Year 1 by automating workflows and retiring legacy tools.
Yes. Our AIOps tools auto-resolve 65% of O365 login/access issues in <5 mins.
SLAs measure “Did IT fix it?” XLAs answer “Did employees feel it was fixed?” We track both.
Absolutely. ZeroFAI operates within air-gapped environments with SOC 2 compliance.
