No. We ensure a seamless, zero-downtime migration, so your teams continue working without disruption.
Archives: FAQs
What’s your innovation roadmap?
We invest 15% of revenue yearly into AI/automation R&D—stay ahead with GenAI, predictive DEM, and more.
Do you offer 24/7 support?
Yes. Our Global Delivery Centers in India and the US provide follow-the-sun coverage.
What industries do you specialize in?
BFSI, healthcare, retail, and manufacturing—all with industry-specific compliance (GDPR, HIPAA).
How do you measure employee experience?
Through Automated Happy Calling™ (post-ticket surveys) and XPIs like “time to productivity.”
Can you integrate with our existing IT tools?
We align with your ITSM stack (ServiceNow, Jira) and collaborate with your ITIL/COBIT frameworks.
Is your AI secure for AD/DNS management?
Absolutely. ZeroFAI operates within air-gapped environments with SOC 2 compliance.
What’s the difference between XLAs and SLAs?
SLAs measure “Did IT fix it?” XLAs answer “Did employees feel it was fixed?” We track both.
Can you handle O365/Citrix issues in real time?
Yes. Our AIOps tools auto-resolve 65% of O365 login/access issues in <5 mins.
How fast can you reduce our IT costs?
With ZeroFAI, clients see 20-30% TCO reduction in Year 1 by automating workflows and retiring legacy tools.