Frequently Asked Questions

No. We ensure a seamless, zero-downtime migration, so your teams continue working without disruption.

We invest 15% of revenue yearly into AI/automation R&D—stay ahead with GenAI, predictive DEM, and more.

Yes. Our Global Delivery Centers in India and the US provide follow-the-sun coverage.

BFSI, healthcare, retail, and manufacturing—all with industry-specific compliance (GDPR, HIPAA).

Through Automated Happy Calling™ (post-ticket surveys) and XPIs like “time to productivity.”

We align with your ITSM stack (ServiceNow, Jira) and collaborate with your ITIL/COBIT frameworks.

Absolutely. ZeroFAI operates within air-gapped environments with SOC 2 compliance.

SLAs measure “Did IT fix it?” XLAs answer “Did employees feel it was fixed?” We track both.

Yes. Our AIOps tools auto-resolve 65% of O365 login/access issues in <5 mins.

With ZeroFAI, clients see 20-30% TCO reduction in Year 1 by automating workflows and retiring legacy tools.