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VIP Support Profiles

Location:

Delhi NCR/ Mumbai

Job Description

Experience: 2- 5 Years

  • Good communication skills.
  • Incident lifecycle understanding.
  • Tickets creation in a tool.
  • Handling VIP/senior users with confidence & maturity.
  • MAC installation, configuration & technical support.
  • Windows installation, Configurations, Operations.
  • Complete troubleshooting of Desktop & Laptops.
  • Configuration & Operation of all peripherals.
  • User data backup & restorations.
  • O365 I Configurations, operations & complete troubleshooting.
  • End user applications installations & basic level support.
  • Basic troubleshooting for network issues.
  • Remote support for end users.
  • MS teams, Zoom, VC & VC Setup.
  • Mobile device configuration /Management.

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