The retailer needed stronger IT infrastructure management to ensure reliable operations across its extensive store network.
Health checks, incident resolution, and customer experience required improvement.
No proper health checkups of critical server and network devices.
Longer time required to resolve service calls and incidents.
Critical infrastructure required stronger monitoring and maintenance.
Customer satisfaction needed improvement through better service delivery.
Proactive Infrastructure Support & Service Management
Team Computers strengthened IT operations through proactive infrastructure monitoring and structured service management.
Maintained regular health checks for critical server and network devices.
Revamped Incident, Service Management, and Asset Management processes.
Recorded customer feedback through structured Happy Calling processes.
Deployed 108 engineers to strengthen nationwide infrastructure support.
Improved incident management for faster service response and resolution.
Improving infrastructure reliability, SLA performance, and user experience at scale.
Achieved near-continuous availability across critical IT infrastructure.
Strengthened SLA adherence for incident management and service delivery.
Improved customer satisfaction through structured and responsive IT support.
Reduced ticket volumes through proactive support and improved service management.
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