Reliable IT Support for High-Volume Restaurant Operations
Improving POS availability through better asset visibility, real-time incident tracking, and centralized vendor management.
- Industry
- Retail
- Industry
- Retail
- Scale
- 250+ Stores
- Objective
- Improve critical IT uptime
- Requirement
- Asset visibility, connectivity support, incident tracking, and centralized vendor management
Overview
The Impact
Improving POS reliability, technical support, and IT visibility across the store network.
-
99.6%
Critical IT Uptime
Achieved high uptime across servers, routers, POS machines, and UPS systems.
-
250+
Stores Supported
Extended structured IT support across the restaurant network.
-
24×7
Technical Support
Enabled continuous technical support for critical store infrastructure.
-
9 AM–11 PM
Manpower Support
Provided dedicated support coverage during core operational hours.
The Challenge
The restaurant brand needed stronger IT visibility and support processes to maintain reliable operations across its store network.
Lack of asset management limited visibility into critical IT infrastructure.
Frequent network and internet connectivity issues affected store operations.
No proper call-logging tool limited visibility into incident tracking.
Multiple vendors made device tracking and management difficult.
The Solution
Centralized IT Support & Real-Time Asset Visibility Team Computers implemented structured asset and incident management processes to improve store-level IT support.
-
Implemented proper tagging and coding of assets for better visibility.
-
Deployed DIMS mobile application for real-time call logging.
-
Established a single point of contact for vendor management.
-
Provided 24×7 technical support for critical IT infrastructure.
