The restaurant brand's growing retail network demanded uninterrupted POS availability across every store. Frequent hardware failures and limited service visibility were affecting operations, customer experience, and revenue during critical business periods.
Recurring POS downtime – Faulty UPS systems disrupted billing operations, slowed transactions, and impacted customer experience across multiple stores.
Festive season disruptions – Hardware failures during peak sales periods resulted in revenue loss without dedicated onsite IT support.
Limited service visibility – IT incidents lacked real-time tracking, delaying resolution and reducing operational transparency.
Weak SLA governance – Leadership had no centralised view of ticket progress or service performance across the retail network.
Scalable support needed – Managing IT infrastructure across 2,300+ stores required faster, proactive enterprise-grade AMC services.
Enterprise AMC Covering End User Asset Support
Team Computers deployed proactive AMC services covering hardware, UPS, and asset lifecycle management.
Faulty UPS systems across 800 locations were repaired, eliminating recurring POS downtime completely.
Dedicated onsite engineers supported stores during peak seasons, ensuring uninterrupted business operations consistently.
Mobile applications enabled real-time complaint tracking, improving visibility and faster issue resolution everywhere.
SLA-driven support processes improved accountability, delivering reliable IT performance across the retail network.
Delivering measurable business outcomes through proactive AMC services and enterprise-wide IT support.
Ensured uninterrupted customer transactions across every store.
Enabled higher revenue through uninterrupted festive operations.
Delivered standardized IT support across the nationwide retail network.
Improved SLA compliance with complete incident tracking and transparency.
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