The restaurant brand needed stronger IT visibility and support processes to maintain reliable operations across its store network.
Lack of asset management limited visibility into critical IT infrastructure.
Frequent network and internet connectivity issues affected store operations.
No proper call-logging tool limited visibility into incident tracking.
Multiple vendors made device tracking and management difficult.
Centralized IT Support & Real-Time Asset Visibility
Team Computers implemented structured asset and incident management processes to improve store-level IT support.
Implemented proper tagging and coding of assets for better visibility.
Deployed DIMS mobile application for real-time call logging.
Established a single point of contact for vendor management.
Provided 24×7 technical support for critical IT infrastructure.
Improving POS reliability, technical support, and IT visibility across the store network.
Achieved high uptime across servers, routers, POS machines, and UPS systems.
Extended structured IT support across the restaurant network.
Enabled continuous technical support for critical store infrastructure.
Provided dedicated support coverage during core operational hours.
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