ERP & Business Applications

ANALYTICS CAN HELP CUT DOWN FREIGHT COSTS AND TRACK DELIVERIES IN REAL-TIME

Posted on November 23, 2020September 10, 2025 by admin

The growing competition in all the sectors along with high fuel costs, demanding customers and the need of efficient delivery time have made it a challenging task for the businesses to drive sales and growth in the enterprises. The delayed decisions and inefficient business insights lead to an overall dip in sales and growth opportunities of the business.

This is where Analytics comes to rescue to bring you the Big Picture of your business at one single platform in real-time. From freight charges, to delivery status, to best logistics partner choice; Analytics Solution has it all right in front of you in real-time. This will empower the organization to bring in improvements in its shipment process, fleet management, delivery routes and even cash flows. Analytics can help you leverage your everyday data to grow and drive sales. Businesses generate an incredible amount of Data everyday that needs to be managed and tackled in time. But the question arises, Is your Data put to use in real -time ? Or is your Data potential still untapped ?

Challenges that come your way

# Unavailability of Data in real-time
When data of the organization is not availed to its people in real-time, it leads to increased chances of errors, duplication of effort and mismanagement of daily operations. With this comes complexity in forecasting the customer demand and planning inventory according to the upcoming demand, immediate product demand leads to delayed deliveries and high freight costs.

# Poor tracking of goods in transit
In order to identify the delivery process bottlenecks, the goods and their status is to be tracked in real-time. Poor tracking of goods does not allow to plan the schedules accurately, when the goods are to arrive ? how should the further production be planned ? When should the logistics provider be aligned ? getting answers to all these questions becomes a very time consuming task when the business is unaware of the delivery status of its goods.

# Inefficient planning of Delivery Routes
Inefficient delivery routes use more miles and time than needed. There are multiple permutations and combinations to consider and decide the delivery routes that suit best to the business. Manual planning methods take more time and do not give the most efficient routes, and the danger of missed and late deliveries greatly increases.

# Inefficient Inventory Management
A gamut of challenges such as omni-channel sales, seasonal demand fluctuation, overstocking, out-of-stock situations, back orders, order returns, and the constant striving for ever-shorter lead times create pressure for better warehouse process and operations management.

How can Analytics help you ?

#1Quality Decisions in Real-time
Data is to be made available to the right person in the right time to ensure operational efficiency. Analytics solutions ensure that data is availed in real-time and actionable decisions are made. Thus leading to quick and quality decisions with no chances of error, since there is no human intervention. It enables the business users to measure average efficiency of fleet ships, aircraft and vehicles to determine optimum capacity and number of assets required to reduce cost and optimize margins.

#2Real-time Tracking of goods
The speed of delivery is very important for the customers today. Tracking of goods in real-time will help you pinpoint improvement opportunities in the ongoing processes and help you collaborate better with your partners to deliver the goods in time to the customers. The Dashboards allow you to track your delivery status in real-time, you can get all the information about location, route, estimated time of delivery; all at a single platform.This will also increase the level of customer satisfaction since they will be able to track their order status in real-time from their smartphones and PC’s, enhancing the overall customer experience.

#3Reduced Costs by optimizing Delivery Routes
Analytics solutions help you optimize delivery routes, considering and verifying the appropriate route to get your goods delivered in time and at the lowest possible costs. Dashboards are designed differently to achieve certain leverage such as reduction in travel time, costs and to ensure maximal productivity of workers and vehicles. It enables more efficient shipments, better customer experience with more choice of delivery options, and requires fewer vehicles, thus reducing the overall costs of doing Business.

#4Accurate Demand Forecast and Stock Analysis
Real-time Analytics solutions can help you predict demand across multiple channels and demand patterns in the past. The overwhelming volume of data that is generated in warehouses can be used very well for forecasting the demand further, determining the ideal reorder point and understanding the consumer’s buying pattern over the time. Resulting in better stock management. Accurate demand forecast and stock gives sufficient time to plan optimum delivery routes and reduce costs significantly.

Switch to the ‘Smarter’ ways of Delivery
Analytics is no more a choice but a crucial requirement. The growing business sizes and the incredible amount of data generated everyday can make or break a business. Thus, it is very important for us to adapt the new data-driven and ‘smarter’ ways of Delivery to drive sales and cut down logistics costs.

Learn more about our Analytics Technology Partners –

https://www.teamcomputers.com/business-analytic

How Managed Services Can Help Businesses Succeed Post-COVID

Posted on September 18, 2020September 10, 2025 by admin

[Webinar Summary]: How Managed Services 5.0 Can Help Businesses Define Success In The New Normal Era

With millions working remotely, it has caused a major transformation in the infrastructure of businesses today and there is no doubt that re-engineering your IT environment is an essential part of the path towards a new reality. It’s no more just about moving towards emerging technologies, it is also a time to build a resilient BCP with well-informed, risk-based decisions enhancing better preparedness for the future.

We usually position Managed services tools as a solution to our IT problems, instead, now we should first understand how a tool can benefit a business. Whatever diversified models we declare in Managed Services, anybody can do it. But when it comes to business, we need to align service delivery with business processes. The most critical element of creating a differentiated Managed Services 5.0 is to shift from people-centric models to self-service capabilities with zero employee downtimes and hence delivering a better experience to customers. This process reversal in the Managed Services 5.0 model can be a game-changer for business success in the new normal.

There is no denying to the fact that technology plays a vital role in almost every business’s daily operations — whether it’s a multinational IT firm or doctor’s office or a hotel front desk. And as reliance on IT grows every year, the means to support it must evolve as well. However, as these systems grow and evolve, many businesses fail to have the resources to effectively manage their ever-growing networks. And eventually, tech failures start to hit hard, making them feel the burn on revenue, cost, and capital.

So, what usually companies do when they encounter some sort of IT failure? They reach out to some sort of technical support; try to troubleshoot what the issue is or just raise a ticket and wait for the technician to come running to fix it.

However, this might be a feasible option for individuals, but not for businesses — they seek a more strategic path in order to better organize, operate, and safeguard their business. Because it quickly gets overwhelmed with the amount of work necessary to keep everything up-to-date and running smoothly.

This is where Managed Services come into the picture. It is designed to handle the daily operations of specialized applications providing the capability to companies and therefore allowing in-house IT to focus on more strategic IT programs.

However, lately, because of the COVID-19 outbreak, businesses around the world have witnessed a significant transformation in the way they operate.

This now poses a great opportunity to move past the traditional form of managed services for IT and pave a new and holistic way of looking at managed services.

We at Team Computers recently conducted a webinar on the Future Model of Managed Services 5.0. In the webinar, the panelists discussed almost every aspect of re-engineering the IT environment in the new normal and a roadmap to create a futuristic 5.0 model.

Below is the summary of the discussion that came from the on-the-ground experience of hands-on industry experts and gave some interesting/actionable insights.

Managed Services 5.0

Before we jump right into all the points covered in the webinar, let us first understand what is Managed Services 5.0.

As mentioned, the COVID pandemic has changed the landscape for many businesses, and managed service providers (MSPs) are no exception. The transformations have long since been underway. But, the COVID pandemic, followed by the business evolutions, has just helped speed up the transformation.

Every business evolves and that brings a bevy of changes. Businesses today have more expectations from MSP and are looking for more efficient and better ways. And Managed Services 5.0 solves just that. Based on 5 building blocks — business SLA vs IT SLA, business process aligned service delivery, managing contingencies effectively, the role of automation and optimized resource utilization and performance — this future model of Managed Services for IT will transform the space for the better.

In A Nutshell

“Don’t automate where you should not automate. Give solutions which are more oriented towards your current business needs”

The foremost purpose of a CIO is to align IT with the business of an organization for competitive advantages. However, it’s not limited to that, a CIO also needs to take care of the organization’s day to day operations which include making sure the business applications are up and running, ensuring governance, risk, and compliances are well in place, etc.

Prior to the COVID pandemic, the needs and wants of business were mostly around saving cost, increasing revenue, making operations seamless. However, things have changed now — CIOs are on the lookout for providers who take that extra mile and align with the CIO objectives as well. And this is where the change is needed.

However, first, we must understand why SLAs must move beyond IT and play a role in the business aspect as well. SLAs are a critical component of any outsourcing and technology vendor contract. However, amid the industry’s best practice hype, companies don’t realize that they must shift beyond IT SLA. Companies must understand that the purpose of the service level management practice is to set clear business-based targets for service levels. “Business-based” is the key phrase here because not every business stakeholder is looking for generic service delivery — it is rather looking for a model that aligns business objectives with the services.

Simply put, MSPs must understand the business it is going to serve. It is really imperative for an MSP to acknowledge a business’s goals and ensure the delivery of its services is oriented towards it.

The traditional form of managed services is not going to stay relevant for a longer period. The COVID pandemic and the new normal has changed the infrastructure. In a nutshell, it’s time that MSPs not just focused on IT SLAs but also put in focus and extensive efforts on business SLAs.

Furthermore, automation is another aspect that needs much more emphasis than we think. Automation has been around for quite some time now. Many industries have been leveraging its capabilities to the highest level, while many are just on the surface level.

When it comes to Managed Services, it is not like automation has not played its role; however, there’s still room for improvement and implementation to address a business situation or operational requirement. Making the relevant use of automation can help significantly in reducing labor-intensive manual tasks, streamline workflow, accelerate processes, eliminate costly delays, and reduce human error. And it is the need of the hour, without an inch of doubt!

The webinar also covered other imperative aspects of the future model of Managed Services. The panelists discussed the relief measures to the overall COVID pandemic such as reducing the cost/scope for our business continuity and how businesses would re-evaluate their expectations from Managed services providers such that they are better prepared for any more crisis occurring in the future.

Outlook

The COVID-19 pandemic has wreaked havoc on business all over the world. Now, as the COVID graph starts to flatten, businesses begin to recover and move into the next and beyond phase. However, several challenges need to be tackled on an urgent basis. And it is more than just addressing them more effectively – they must reimagine entirely new solutions.

One of the prime ways to go about it is through managed services. Even before the COVID pandemic, managed services have been an excellent solution for business of any domain, but now the number of companies considering moving to an IT managed services provider is just massive.

Companies have understood that adopting managed services is efficient and effective. It can make their business much stronger and can drive in significant revenue.

And this where MSPs like Team Computers step-in. With a robust and comprehensive managed services model — Managed Services 5.0, it helps companies make the bold moves that will define success in a very different business landscape.

Watch

Apple unleashes 7 new striking products & services in 2020

Posted on September 16, 2020September 10, 2025 by admin

A NEW IPAD AIR ECHOING AN IPAD PRO

Apple has unleashed a new iPad Air with an all-screen design, like that of the company’s iPad Pro. It has a 10.9-inch Liquid Retina display which comparatively is a bigger screen with a 2360 x 1640 resolution. The Touch ID button has been moved from the front of the device to the top in the sleep & wake button.

It has a new Apple-designed chip: the 5nm A14 Bionic with a 6-core CPU, a new 4-core GPU architecture, and a 16-core neural engine. As far as the cameras are compared, it’s got the same 12-megapixel rear camera on the iPad Pro but definitely with an improved video stabilization with a front-facing 7-megapixel FaceTime HD camera.

See how iPads are Reinventing different work roles.

APPLE WATCHES NEW FAMILY SETUP

Apple has come up with a new Family Setup feature that lets you manage multiple Apple Watches via a single iPhone. Though this feature requires a cellular connection in the Apple Watches. Also, it will work only with Series 4 devices or the newer versions. From one iPhone, you can control which contacts should be connected with your Apple Watches to communicate with and also, have an automatic location notification on your device.

Know more about the latest features of the iPhone.

THE NEW APPLE WATCH SERIES- A COVID SPECIAL DEBUT

Apple has launched the Apple Watch Series 6 with an inbuilt blood oxygen meter, known as oximeter which can be used to check whether a person could have been infected by the Coronavirus. It has a health sensor that can measure your blood oxygen saturation in the watch. The Series 6 has a dual-core processor based on the A13 Bionic in the iPhone 11 powered by a new S6 chip.

See how Apple Watch is helping in Enterprise Digital Transformation.

The screen of Apple Watch Series 6’ can get 2.5 times brighter while outdoors and also has an altimeter that is consistently on in the device. The Series 6 has arrived with a number of new colors, including a blue aluminum case, gold stainless steel, gray stainless steel called graphite, and for the first time, there’s a Red model product. There are a number of new watch faces which includes a watch face showing a Memoji.

Apple has also announced a new type of wrist band known as Solo Loop. Available in multiple sizes and in seven different colors, it’s a stretchable silicone loop with no clasp. There’s also a braided Solo Loop in five different colors.

THE APPLE WATCH SE- AT A LOWER COST

Apple has announced a lower-priced Apple Watch- Apple Watch SE. It has quite similar features as Series 6, like a built-in accelerometer, gyroscope, fall detection, and an altimeter. But it has the S5 chip integrated inside which was used in the 2019 Series 5 model. Remarkably, missing is an always-on display, as in the Series 5 model.

NEW APPLE WATCHES REMOVES USB POWER ADAPTER

Apple is no longer keeping USB power adapters in Apple Watch boxes to reduce its abysmal environmental impacts. Earlier it was rumored to be such but the company has officially made the move with the Apple Watches now.

Know more about all the latest features of the New Apple Watch.

A FITNESS SUBSCRIPTION SERVICE- FITNESS PLUS

Apple is coming up with a new premium subscription service called Fitness Plus. It integrates with iPhones, iPads, and the Apple TV whereas Apple states that it’s built especially for the Apple Watches. It has 10 different workout types, including yoga, cycling, and dance, and new workouts are expected to be added every week. The service will be launching before the end of this year.

THE NEW “APPLE ONE” SUBSCRIPTION PACK

Apple has revealed a new “Apple One” subscription bundle that contains multiple services at different price tiers that can be shared between six people. The Premier bundle consists of Apple News Plus, Fitness Plus, and 2TB of iCloud storage.

Now, Apple is releasing a number of software updates including iOS 14, iPadOS 14, watchOS 7, and tvOS 14 in the new hardware and there are many more to come.

To order or for any further information, please click here https://www.teamcomputers.com/Apple

Updates from FLOW 2019- Workplace by Facebook

Posted on October 11, 2019September 10, 2025 by admin

The newest addition to Team Computers’ portfolio, Workplace by Facebook, effectively makes the impossible possible, by getting everybody on the same page, literally!

Share important information via News Feed or Live videos, get real-time feedback via likes, comments and reactions, run polls in Groups to get a quick pulse on company issues. Promote openness, feedback, and diversity through the familiar Facebook interface that we all love, and have already adopted!

“We come to work every day because we want to connect people. And when we connect people, we can have a profound impact on their working lives. We can turn the companies they work at into meaningful communities.”
Julien Codorniou, VP, Workplace

FLOW 2019, Workplace’s Annual Enterprise Event, focused on ‘Why the Future Belongs to Connected Companies’ which was the result of bringing everybody together, empowering them and creating a culture that drives business performance. The power of Workplace lies in connecting everyone (including the 80% of employees that don’t sit behind the desk) across an organization. This includes frontline employees as well as knowledge workers.

The key announcements of the event included the availability of the following features in their respective categories:

CONNECTING THE FRONTLINE

Access Codes- Email-less employees can be invited to the Workplace through a 16 character code, which they can use to set up their respective accounts.
Frontline Access- Giving administrators the ability to create a dedicated pop-up message for frontline workers to confirm that they are logging in during working hours.
Learning- Helping group admins easily curate, organize and share knowledge with group members: from how to make the perfect coffee to improving safety on the factory floor.
Surveys- Giving leaders a quick pulse check on employees to get fast feedback
Goals- For setting short term targets and tracking how your teams are doing against them.

“Since the majority of our employees are hourly and retail, it was very important for us to make it clear exactly when and how they should be accessing the Workplace. The Access Control popup has provided our HR and Legal teams with considerable peace of mind while giving our employees a great user experience on Workplace.”

Daniel Sundin, Director, Internal Communications, Petco.

EMPOWERING PEOPLE WITH NEW VIDEO TOOLS

Automatic Video Captioning- Easily add captions for the videos uploaded to the Workplace, thereby increasing reach and engagement. Let people choose how to consume them- watching with audio-only, reading the captions, or both.
Workplace on Portal- The future of VC! The Workplace Portal’s AI-powered Smart Camera pans and zooms to stay with the action. Now users will be able to make video calls through the portal itself.
Enterprise Live- The most popular way of connecting- going live. Enterprise live enables enterprises to stream live video to large audiences without impacting speed or quality.

The workplace believes in changing culture through belonging and well-being. Rightly so, recognition and belonging play an integral part in developing a connected culture. In order to foster relationships between the organizations and employees. The outcome of connecting people and information is a connected culture that strengthens and unites everybody.

The following features are enabled by the Workplace to highlight such practices:

● Badges
Badges allow organizations to recognize employee achievements through visual displays on Workplace profiles. Personalized badges like Workplace Champion, Outstanding Effort, and Workversary make this acknowledgment more personal and distinct.

● Thanks
Shout out to a colleague for closing a deal? Use the Thanks feature to recognize peers’ great work and even notify their managers for their contribution.

● MEASURING THE IMPACT
Insights bring more and new ways to cut Admin reporting data. To identify how connected your organization is, it is essential to engage users and collect engagement subsequently. To grow beyond merely adoption and retention, the insights panel provides new ways to track, measure and understand the impact of being truly connected to the Workplace. This was ensured with the following:

● Make data more actionable
To understand how the different parts of an organization are functioning, filtering based on the profile fields to usage metrics has been introduced.

● Performance of posts
To keep a track of post-level performance, like consumption metrics and comment sentiment analysis, newer capabilities have been introduced.

● Measuring self connectedness
A connection score to enable companies to understand and compare the connection between and across different elements of an organization. This becomes a tool to easily identify and evaluate organizational silos.

MEASURING THE IMPACT

Insights bring more and new ways to cut Admin reporting data. To identify how connected your organization is, it is essential to engage users and collect engagement subsequently. To grow beyond merely adoption and retention, the insights panel provides new ways to track, measure and understand the impact of being truly connected to the Workplace. This was ensured with the following:

● Make data more actionable
To understand how the different parts of an organization are functioning, filtering based on the profile fields to usage metrics has been introduced.

● Performance of posts
To keep a track of post-level performance, like consumption metrics and comment sentiment analysis, newer capabilities have been introduced.

Organizations around the world use the Workplace to join people together and get more done.

Decathlon, values diversity and open dialogue. The workplace offers Decathlon’s Singapore team a simple platform for highly interactive and effective communications that are aligned with the company’s lateral organization structure. The employees can constantly align communications ranging from translations to marketing initiatives led by the HQ in France, and get better clarifications on the fly by directly discussing and chatting on the Workplace.

To maximize the opportunities for employee engagement in the Workplace, the management at Decathlon’s Singapore office has gone a step further by launching a “Workplace employee happiness survey bot” on Workplace. By simply starting a conversation with the bot, Decathlon’s management can quickly get a sense of each employee’s sentiments at a shop/unit level and promptly respond to them.

It Gets Better, builds meaningful communities to support LGBTQ and the youth all over the world. Hannah Martin, Media Coordinator at It Gets Better, uses Workplace to host regular video training sessions for global affiliates. Instead of hosting multiple training sessions to cater to different time zones, Hannah now hosts one training session on Live video, streaming it into a training group for all affiliates to watch and comment on with questions.

In the News Feed, affiliates share pictures and videos from LGBTQ+ events all over the globe that enrich and inspire the global community.

Thus, Workplace by Facebook aims to transform workplaces quite literally by drastically improving and changing how organizations work, think and communicate.

5 Reasons Why Intranet on Liferay Means Efficiency

Posted on September 17, 2019September 10, 2025 by admin

Intranets have long been at the heart of well-organized and efficiently-run businesses, helping to coordinate and connect employees around the globe with each other and providing tools that help in everyday work. One of the easiest targets for most companies is to cut down on the time their employees spend waiting for other people to do their part of a task. This can mean waiting for someone to send them a document, or maybe waiting for IT to teach them how to use a new tool.

Here are five examples of how intranets on Liferay can shorten these gaps and make work more efficient.

Independent Administrators
Many organizations need to quickly make changes to their intranets without the help of IT. A department manager might need to quickly get out a piece of news to her team, or maybe the director of HR needs to distribute benefits information to the entire organization. In these cases, it’s critical to empower administrators to create and manage content on their own, without waiting on IT.Domino’s is one such example, with several administrators that can make changes to the department sites within its corporate intranet. Many of these administrators wouldn’t call themselves tech people, but because content management is separate from other functions on the site, they’re able to manage everything without having to learn a new set of digital skills. This improves productivity as well as relationships because each department feels empowered to do its job well.
Search-Enabled Content Management
Most public websites have a capable search engine these days, especially if they have a significant amount of articles and pages. However, many companies don’t implement these same features on their intranets, which are often more likely to have large repositories of content. Try counting the hours your employees spend hunting down documents without search — it adds up alarmingly fast. Whether they’re pinging coworkers and waiting to be sent a copy of the relevant document, or clicking through page after page of unsorted content, reclaiming these wasted hours is an easy way to improve productivity with your intranet.CNC, France’s national center for cinematography and animation, recognized this and incorporated a fast, advanced search engine within its intranet so that employees could instantly find the content they needed. It was one of many improvements to their aging intranet, but a critical one due to the wide variety of its document base.
Mobile Access

Intranets were once confined to internal networks, accessible only to those sitting within the company office. This helped ensure security for a while, but with today’s mobile devices and remote workers, it no longer makes sense to limit the access this way. To ensure all employees receive corporate messages when they’re sent, companies need to enable access for every device.Fashion-retailer Coach designed their intranet to be mobile-enabled because many of their employees don’t spend their days at a desk. Some of the most important communications they send out relate to merchandising or store promotions, and it’s vital that these get through to employees that run their storefronts. Sending an email isn’t enough; often, the information is too complicated, as in the case of a detailed merchandising guide for a store layout. A mobile-friendly intranet ensures that there is no delay in the information and that employees get what they need to keep their stores running.
Tacit Knowledge Management

One of the weaknesses of most knowledge management tools is that they only capture final products. For instance, you might have a company-wide document library of sales-approved PowerPoint decks, but does it allow you to view the edits and discussions that poured into each one? Usually, this is captured in something like comments on Google docs, but once it’s finalized, the content is saved without these comments.IMRB saw value in this tacit knowledge and decided to build an intranet that allowed employees to search through the stored ideas, thoughts and research inputs for each of its documents. This made both explicit and tacit knowledge visible to everyone, making it possible to reference these collaboration processes from past projects.
Global Collaboration

Many kinds of projects require intensive collaboration, and if you happen to be working with a global team, trying to coordinate meetings across time zones considerably slows your momentum. Rather than trying to coordinate live conversations, having a robust collaboration tool within your intranet allows people to contribute within their own schedules.
This is exactly what the international technology company Schott decided to do. Because it develops products globally, it relies on effective communication between its 10,000 staff in 35 regions worldwide. By incorporating this work into the intranet, they remove the risk of information being lost in back-and-forth emails, or critical tasks being forgotten.

Liferay is a Gartner Leader in Digital Experience Platforms. With inbuilt features such as rapid Mobile development, Fully integrated CMS, One seamless Platform, completely customizable
Team Computers is a partner for Liferay in India. For more details, visit here.

7 ways to enhance your workplace with Mobile apps

Posted on September 6, 2019September 9, 2025 by admin

Over the past few years, the demands and habits of the current generation have changed rapidly.

● Desktop—-> Laptops—>Mobile Phones/Tablets,
● Email—->SMS—>Whatsapp
● Face to Face Meetings—> Hangouts Real-Time Social Collaboration.

The 3 statements above summarize this change. According to a recently published State of the Digital Customer Experience Report 2019, customers are 18% more likely to reach out with a service inquiry through a digital channel in 2019 vs 2018. The population today is a mobile digitally empowered generation. 47% of the respondents said they were more likely to become an advocate of a brand if the brand provided a great experience.

Today’s generation demands real-time access to information. It is a generation demanding a frictionless customer experience. India, as a nation, has adopted this trend aggressively through its “Digital India” Programme with its three main pillars, Digital Infrastructure as a core utility to every citizen, Governance and Services on Demand and the Digital Empowerment of Citizens. With this in mind, it becomes imperative for brands to ask if their customer experience lives up to the expectations of the modern workforce? And with this journey in mind, do the IT systems in place support this journey brands are beginning to take? Most Auto companies today are yet to make that jump and are still operating with systems that are legacy. It’s time to Re-Imagine.

With the enhancing digital experience, mobile applications account for almost 80% of the total mobile time spent by smartphone users. AI and chatbots are the trending technologies which various organizations have incorporated into their existing apps and systems to drive and improve user engagement and experience. All an organization needs is a reliable source that can build a feature-rich, engaging mobile app that not only ensures success but also drive the causes digitally.

Here are 7 ways the TeamWorks app by Team Computers can innovate the functioning of your business.

With automated workflows, keep an eye on all the sales processes!

Create automated workflows to streamline sales process to manage business leads, sales forecasts, and team performance.
Track communications with your customers, by building up a complete history of interactions, sales, and activities.
Effectively utilize past data to forecast sales and utilize scarce resources.
Particularly efficient in case of a remote workforce. Sales professionals working from home or those on the go can login and access information.
The task of report creation on a monthly, quarterly or yearly basis is significantly simplified due to the easy availability of data.

Work anytime, anywhere and get it counted!

Work anytime, anywhere and get it counted! With the attendance monitoring system, check productivity hours and monthly reports. No tiresome records of working hours, attendance can be recorded with just a touch of a finger!
Approve attendance of teammates, in case of a manager and check their reports simultaneously. Avoid the lengthy procedure of report submission and approval.
Integrate an easy two-step leave approval process to ease the process of leave recording and availability. It can be further integrated with payroll/HRMS, and other existing systems, eg, payroll calculation.
Lend HR the ability to update holidays and announcements for easy access and notifications to each employee within the organization.
Sync employee travel plans with respective calendars, making them visible to the colleagues to check previous and upcoming travels.

Hassle-free order management, track inventory and avoid stockouts

Easily streamline the administration of business processes related to orders of goods and services. Not just that, create and edit lists of customers basis their orders and the subsequent deliveries.
With the access to stocks to the clients, take orders and process them with real-time stock updates.
Keep a minute check at the procurement of orders, their delivery until the last stage of delivery and invoice acceptance.
Process the payment against the orders with the app payment gateway.

Project governance made easy

When you use project management with mobile apps, you’re giving yourself and your team the ability to manage their projects, irrespective of them being in office, on-site, or anywhere else!
For team managers, it becomes incredibly easier to gain the control they need to manage online projects.
Now create a new project, add tasks and deadlines with ease like never before!
Not only is your reporting more accurate, but the whole team is aware of where the project actual is, not a snapshot of the project’s most recent past.
Update locations of the project, it is easily followed up by the concerned person.
The team can easily “Start” and “End” their projects by tracking the location and undertaking the work.

One app for all your event management needs

Make arrangements for your next event without any worry.
Raise requests to the admin, check availability of the venue, and update the headcount, all from the same platform!
Send event notifications from the app, no need to take refuge in the lengthy email threads!
Optimize your budget, cover more than half of your work digitally.
Generate event invoices and subsequent payment procedures from the app’s payment gateway.

There’s no way you would go low on stock

Save yourself the embarrassment of accepting orders and not being able to deliver!
With past records and data, analyze where and how all the stock was employed.
Give clients a peek into your storage to help them choose their requirements better.
Avoid stockouts and keep the cycle of stocking and restocking smooth with real-time updates of the stock movement.
Check dealer requirements by providing app access to them to predict future sales.

Provide more than just your product/service

Inform and enhance people’s knowledge of their activities.
Provide insights into the why’s and how’s of complex activities to broaden horizons beyond just your individual services.
Provide attention to sections of the society, educate the unaware or simply enhance knowledge by investing in a learning and development app.

So why wait? Adopt ways to up your mobility game like never before! Invest in a suitable mobile to gain a one-stop solution for all your digital needs and requirements!

6 Must have features in your next Portal – with Liferay

Posted on August 8, 2019September 10, 2025 by Simran Kharbanda

The customer demand is evolving with every passing day, today customer demands modernization, flexibility, scalability and whatnot, all at their door-step. But is the demand being met with adequate supply?

Digital transformation is currently ruling over every industry with a mutual goal of a disciplined user journey. Every organization is striving to bind its employees, Partners, and end-customers in an integrated network. Keeping the customer at the heart of the business, Liferay DXP comes with a combination of the most effective and efficient features your next portal must have, that will enhance your User Journey like never before!

Why Liferay?

Liferay is known for its user-friendliness and easy adaptability, it is easy to build and maintain our own applications with Liferay. Both customers and agents pick up the tech-tool instantly. And lastly, Liferay allows easy integration with the existing third-party applications.

What are the challenges that a user faces while his online portal journey?

#challenge1 My online Journey is not personalized

Customized Dashboards – adding a touch of personalization to your user journey this feature of customized dashboards gathers all the information of your use at a single platform, from shortcuts to key data to your favorite products or services. By consolidating the existing systems into personalized Dashboards customer gets only the relevant information as per needs and reduces the time utilized for the same task. By using the drag-and-drop design the user can optimize Dashboards from time to time based on the applications used on a daily basis.

#challenge2 My Data is generic and not specific

Role-based Content Delivery – this features allows all the users to access a single URL and see a unique page view every time as per the user group, role, and preferences. The users can now manage their website according to their personal choice, in the way they see fit. They can create their own pages and content and keep a check on their members. This leads to better and quicker decisions in both the short and long term and makes the entire online processing system very convenient and easy to adapt for the user.

#challenge3 The website is not mobile responsive

Mobile Experience Platform – this feature in your portal will allow your website to be compatible with all web, tablet and mobile devices conveniently. Liferay DXP CSS framework is designed to work with browsers on all platforms. Maintaining the same look and feel and the theme of the website, this features reduces the wait time and enhances the user journey by increasing the mobility and easy to use factor.

#challenge4 My Data is not Localised

Web Content Management – This feature of the portal allows the website to run smoothly all across the globe. The experience of a user will vary from region to region having a unique user journey, yet maintaining the authenticity of the website. A website can be in different languages and deliver only the relevant content to the user of that particular location. The key features like localization, multi-language support work together to support large, complex partner networks globally with ease.

#challenge5 I cannot find what I want

Search and Tagging – the search management feature allows to easily manage and control the website Index and other search engine features, making information readily available to users at the time of need. Self-service tools like knowledge bases and forums enable employees to quickly find relevant information. Next, the tagging feature of the portal allows categorizing information which makes it easier to find it more than once. This pre-hand organization of data saves time and optimizes costs.

#challenge6 I am not able to make changes in my portal frequently

Scalability and flexibility – The size of a business’ customer or partner base when creating a portal may not stay consistent and, in the case of continued growth, may quickly balloon in size. The feature supports tens of thousands of users simultaneously and allows to make changes in real-time. It allows quick and easy access, changes can be made in no time as per the present and past requirements of the user. Thus, Using the portal gets very flexible and easy to adapt.

CUSTOMER – THE HEART OF BUSINESS

For any business to be successful today the ability to reach audiences touchpoints is imperative. All the hype for improving user experience isn’t for nothing. Once the businesses get it right, the payoff is phenomenal. Portals simplify the user journey and make it all the more interactive and engaging for a user to hold on to a website. Hence innovative features in a portal will help organizations built great user experiences and gain customer satisfaction.

While some are still making up their minds there are several industries who have already started to drive the digital change in their organizations with Liferay Portals.

Read success stories with Liferay DXP.

https://www.teamcomputers.com/team-blog/liferay-airbus

https://www.teamcomputers.com/team-blog/liferay-west-bend

https://www.teamcomputers.com/team-blog/liferay-saint-gobain

West Bend rolls out it’s new partner portal and Customer Portal with Liferay

Posted on August 2, 2019September 10, 2025 by Simran Kharbanda

Every organization’s aim is to deliver value to its customers in real-time, but for this vision of the organizations to turn into reality we need a foundational change! And this foundational change in today’s time is Digital Transformation. No success today can be achieved without digitalizing human efforts. Because it’s not just optimizing costs of day to day operations of businesses, but also delivering value to its customers in real-time with a more disciplined User Journey.

West Bend, one of the leading insurance companies of today has been providing a broad insurance base to homes, auto and businesses. Keeping pace with the technology trends, West Bend decided to change its existing outdated information system, and come up with a more modern, mobile-responsive portal for its policyholders with Liferay.

West Bend was seeking to provide their policyholders and agents with an easy-to-use digital platform that provided them with real-time insights to information, a simple, efficient and intuitive path to their digital journey. Customer demands had changed, but the existing technology stacks were not up to the mark to match with those demands. West Bend wanted a more modern approach towards their existing information system which was fulfilled by their new Partner portal and Customer portal, with Liferay. All the challenges faced by the organization were immediately met by the new portals.

Old technology did not meet customer expectations – the existing technology was not up to the mark as per the existing tech-trends, customers and agents wanted a flexible and simpler platform to work upon. And this was increasing the cost of operation and the number of support calls significantly.
Real-time customer information was not available – the response time was very slow, agents could not access the important information needed instantly.
The quoting system was time-intensive and not intuitive – since the access to information was not real-time, it took a lot of time for the agents to carry out the quoting process which made them reluctant to provide quotes ahead.

Why Liferay?

Liferay ‘s Partner Portal and Customer Portal were the best solutions to West Bend since Liferay is known for its user-friendliness and easy adaptability. Secondly, it is easy to build and maintain our own applications with Liferay. Both customers and agents picked up the tech-tool instantly. And lastly, Liferay allows easy integration with the existing third-party applications.

How did Liferay’s Partner Portal and Customer Portal provide an enhanced User Experience to its Policyholders?

Liferay’s Partner Portal and customer Portal play a very key role in the success of a company over competitors, building a personalized and customized user experience is vital for any organization today to survive in the market and cope with the upcoming technology trends.

Self-service Account Management – the policyholders could now have quick and easy access to their account anytime, they could view and manage their billing-related information, payments, billing statements and choose their mode of payment out of available choices. With this, they did not have to rely on any representative to edit, manage or close their accounts.
Role-based content delivery – all the policyholders had access to a single URL with a unique page view, depending upon the user’s role, group, and preferences. It led to better and quicker decisions in both the short and long term, this made the entire online processing system very convenient and easy to adapt.
Mobile responsive – the policyholders had a frictionless user experience across any device may it be a desktop, mobile or tablet. The new portals were equally responsive on the website or any mobile application in no-time.
Liferay shows easy and quick responsiveness to any device maintaining the same look and feel of a website.
Dashboards – this feature of the customer portal allowed the policyholders to customize information as per their choices, from shortcuts to key data and every other information as per personal requirement. This was done by creating Dashboards. By consolidating existing systems into personalized Dashboards the customers get only the relevant information as per their needs.

How did the new Liferay Portals prove to be an Aid to the Agents of the organization?

Personalization – the new portals paid due attention to the needs, wants, and the workflow of the agents as per their specific needs. The agents first discovered the eligibility of risk and were then supplied with minimum data required to generate a quote. This feature of personalized data made the agents more willing to do the quoting process since it was a lot easier now.
Time-responsiveness – the quoting process that took hours earlier, was now carried out in less than 10 minutes. With real-time access to information and quick processing of that information the frequency of quoting online, which had dwindled to 20% earlier raised to 65% within months. It not only helped the agents but also increased customer satisfaction by reducing the wait-time for them.
Web Content Management – it helped the website to be efficient and effective globally. The key features of the portals like localization, multi-language support, and role-based content delivery worked together to support large, complex partner networks globally with ease.
Search and Tagging – the search management feature allowed West Bend to easily manage and control the website Index and other search engine features, making information readily available to agents at the time of need. Next, the tagging feature of the portal allowed to categorize information which made it easier to find it more than once.

How to get the third-party Applications Integrated?

It was a huge advantage that with Liferay Partner Portal, West Bend could easily integrate its existing third-party software and databases. It was able to build a very powerful, efficient and much more responsive Partner Portal with Liferay’s feature of third party integration.

Liferay DXP customer portal and partner portal provides fields to easily add other third-party tools through customization so that they can serve your customers together. It allows you to maintain your existing IT investments simultaneously taking advantage of Liferay’s modern platform.

Liferay allowed West Bend to roll out a modern and responsive Portal for its Personal and Business policyholders. It was the first time that the organization was able to directly deliver real-time key information to its policyholders which in turn reduced costs and support calls received by the staff for non-clarity of information. Liferay assisted the organization all through to deliver an end-to-end information system to its users, with a much more enhanced and improved user journey.

CUSTOMER – THE HEART OF BUSINESS

West Bend is just one out of several others who have reached this milestone of an extraordinary digital experience for its customers with Liferay, but there are many more who are sailing in the same boat and have made a mark for themselves.

Read more about other success stories with Liferay DXP:

https://www.teamcomputers.com/team-blog/liferay-airbus/

https://www.teamcomputers.com/team-blog/liferay-saint-gobain

Disclaimer: The information within this case study is based on facts, research, and recent achievements of Airbus and Liferay solely. This is in no relation to any work done by Team Computers Pvt. Ltd.[/vc_column_text][/vc_column][/vc_row]

Airbus’ Customer Portal with Liferay

Posted on July 22, 2019September 9, 2025 by Simran Kharbanda

The Keycopter Customer Portal with Liferay, launched by Airbus is here to digitalise its customer experience like never before

The digital landscape of industries is changing with almost every passing day, it’s been a digital transformation mainly driven by the demands of the evolving customers. Manufacturers who have never had first- hand access are dramatically investing indirect relationships with their end customers and are willing to bind their employees’ suppliers, dealers and partners in an integrated network to provide their customers with world-class digital experiences. And Airbus is on its way of doing so with Liferay.

Over 3,000 civil and military operators rely on Airbus helicopters since they have the right product to handle any and all the missions. In 2016 this division of the Airbus group turned to Liferay to get their customer portal re-designed and named it Keycopter. They wanted to come up with a platform that could bring efficiency and autonomy to helicopter operators and help them keep their aircraft in good condition.

The portal was designed to improve the customer journey by optimizing access to information and services in a way in which customers operate their helicopters and not the way in which AIRBUS is organised.
There was a need to introduce a reliable and robust permission management process.
It had several third-party heterogeneous business applications which were to be integrated and the time to market was to be improved.

All these challenges faced by Airbus Helicopters were solved by Liferay’s Customer portal alone. Customer Portal built with Liferay provides a seamless and personalized customer journey bringing in next-generation customer experience and value.

How the Keycopter Customer Portal with Liferay makes user journey interactive and simplified?

Liferay DXP comes packed with features to create tailored journeys that match customers’ unique needs, It is very essential to maintain long-term customer relationships. The personalized Dashboards enhances customer experience and instils a sense of satisfaction in them.

Audience Targeting – Airbus Helicopters has enhanced its electronic file format to one single PDF file for its Flight Manual (FML). This benefits the customer with simplified handling and easier navigation within the manual. Customers who have the eTechpub subscription will automatically receive the enhanced FML from time to time, thereby optimizing maintenance task and delivering content in real-time based on customer attributes and activities.
Role-based content delivery– Making the most of team’ expertise, the operator can submit a request which is called as TE. The Technical request ( TE ) service is to provide sustained value for the customers. You just have to fill in a light form in order to log a TE making it user-friendly and efficient. This allows you to claim your warranty electronically by contacting the team responsible for it through the form itself, thereby saving time and improving efficiency. Liferay DXP allows for multiple user types to access a single URL and see a unique page view depending on the user role, group, and preferences.
Dashboards – The Keycopter page includes a new Dashboard Page that gathers all the information in one place from shortcuts, to key data, to favourite helicopters. Customers can now work per aircraft and not per service with the coming of personalized dashboards. It enables a lot of new features like purchasing spare parts, tracking orders, quotations, and online invoices. By consolidating existing systems in personalized dashboards the customers get only the relevant information as per their needs.
Mobile Responsive – the Customer Portal made the website compatible with all web, tablet and mobile devices very conveniently. Liferay DXP CSS framework is designed to work with browsers on all platforms.

How was the Role and Permission Management Process improved with Liferay’s Portal solution?

Self-service Account Management – Transversal functionalities such as customer account management, initial contact, and notifications made the process very simplified for Airbus, the customers can keep a track of their account details on their own without relying on any team representative, edit their personal information, and close accounts on their own.
Permissions – Site Administrators have the ability to define what customers can view and access. Not all the information is to be disclosed to the customers, the Portal managers were able to have a hold over the website with this feature of the Keycopter Portal. Custom permissions applied at a global level or to individual sites by portal managers enable a great control.
Single Sign-On – The SSO process was optimized and browsing was organized by helicopter fleet to break down silos between the services. This made the process more reliable, and efficient, providing safety and better quality. All the sites used by the customers were united under one login and password with the help of the customer Portal.

How to get the third-party Applications Integrated?

Airbus Helicopters wishes to move towards a Single platform and collect activity data on the other portals as well in order to create a more customized experience for its customers. It has two other portals for its employees and partners, that it wants to integrate on a single digital platform to call for effective customer engagement. Liferay DXP customer portal provides fields to easily add other third-party tools through customization so that they can serve your customers together. It allows you to maintain your existing IT investments simultaneously taking advantage of Liferay’s modern platform.

Thus, With the Keycopter Customer Portal, Airbus Helicopters have successfully overcome all the challenges coming in their way of Digital Transformation. Delivering an excellent user experience with the best coherent services, 24/7 accessibility and an unmatched gain in productivity with the installation of this Customer Portal.

Customer – The Heart of Business

For any business to be successful today the ability to reach audiences touchpoints is imperative. All the hype for improving customer experience isn’t for nothing. Once the businesses get it right, the payoff is phenomenal. Airbus Helicopters is just one out of several others who have reached this milestone of an extraordinary digital experience for its customers with Liferay, but there are many more who are sailing in the same boat and have made a mark for themselves.

Read more about other success stories with Liferay DXP:

https://www.teamcomputers.com/team-blog/liferay-saint-gobain/

https://www.teamcomputers.com/team-blog/liferay-west-bend

Disclaimer: The information within this case study is based on facts, research, and recent achievements of Airbus and Liferay solely. This is in no relation to any work done by Team Computers Pvt. Ltd.

4 Shot Guide for every Manufacturer to win the Battle with IoT

Posted on July 19, 2019September 9, 2025 by Simran Kharbanda

IN THE AGE OF INDUSTRY 4.0 THE ULTIMATE GOAL FOR EVERY MANUFACTURER IS TO KEEP PACE WITH IIOT AND WIN THE BATTLE

IoT has come to find a place right at the cornerstone of automation, through the evolution of manufacturing industries. Internet of things is referred to as the intelligent connectivity of smart devices by which objects can sense and communicate with one another. IoT in industries has proved to be an aid solving challenges of costs, production and client satisfaction. It has led to a complete reconfiguration of industries. IIoT ( Industrial Internet of Things ) is all about simplifying and automating every single process in any industry.

The leaps in power processing, mobility and AI have taken the idea way ahead. From where and how we initiated with water and steam to mechanise production, and to where we have reached in terms of technology today is a true Revolution!

But the question is why does the gap between reimagination and execution still exist?

Addressing the gap and coming up with a business model that incorporates IoT is paramount.

Jatin Sawhney, the director of SMAC is an excellent communicator with the relationship, leadership, coordination and analytical skills. His ability to view the larger picture and take critical business decision makes him stand out. With an experience of over a decade, his ability to implement techno-business solutions from adoption to completion is unmatchable.

As Jatin says, technology transformation is not about technological innovations and business disruptions, but it also includes adopting those innovations and realising their value-adds.

Here is a one-shot guide to all what and why a manufacturer can have while implementing IoT and realising its value in their businesses.

WHY DO THE MANUFACTURING INDUSTRIES OF TODAY NEED A SMART FACTORY?

I find manufacturers very concerned that their organisations are falling behind in the race to keep pace with IIoT. According to the cases I have witnessed lately, there are several reasons due to which they are not able to cope up. They are not able to execute a data-centric factory since they still lack readiness towards it. But as far as I can predict the future of industrialisation, there is a definite need for collaborative manufacturing systems that can take real-time decisions to meet dynamic conditions and demands in a factory, make the supply chain effective and respond to customer needs in time. In today’s time, a factory needs to be ‘Smart’ in order to withstand competition, and competition can only be survived with connectedness.

WHAT MANUFACTURERS CONSIDER WHILE IMPLEMENTING IoT IN THEIR INDUSTRY?

When a manufacturer invests in any latest technology, his prime concern is to sash costs and improve his business. IoT enables us to evaluate and change decisions about the physical world. When two or more devices are digitally connected, the transmission of the data to any software application further becomes very convenient. It enables the manufacturer to derive insights and act in real-time. Thus leading to faster and better decisions in a cost-conscious manner. This will improve his business and disrupt the industry.

WHAT ARE THE RESULTS A MANUFACTURER IS STRIVING TO ACHIEVE?

All that a manufacturer wishes to have is a digital factory with a better line of command so that all his remote factory units are rightly managed. Next, he will aspire to have real-time access to his production processes, so that every adjustment required can be made in real-time. Now that we have sensors installed in every device in a factory to trace manufacturing cycle times, this will help the manufacturer to bring down his capital requirements.

WHAT ARE THE CHALLENGES TO ADAPT IoT IN INDUSTRIES?

Manufacturers need to build a comprehensive digital and IoT business model, but they lack the skillsets to execute that. It can be executed only when they have the apt frameworks built. There are no virtual systems, no network segregation and neither can such huge volume of data be stored and encrypted as it flows through the internet. We need to work upon the existing regulations and standards to achieve desired results. Manufacturers need to adapt the software-driven approach and start to rely on it, only then can IoT provide a ‘Smart’ vision to manufacturing industries.

VISION OF THE FUTURE

As data becomes the new currency and want for process insights grows massively, the Internet of things will play the master role.

A year or two ago, it was on everyone’s radar, and now it is actually shaping a smart and data-centric world. The idea of connecting people, machines and devices was imagined to be a futuristic vision of the digital business, but with the advancement in AI, mobility and cloud, IoT has emerged to be the Mainstream!

Jatin Sawhney is the Director for the Software, Mobility, Analytics and Cloud Business at Team Computers. Within his 22 years of experience at Team, he has worn multiple hats, of delivery, presales, sales across businesses and participated in both laying its foundation and growing Team to a business serving 2000+ active customers. Jatin is passionate about playing cricket, developing leaders and building brands, in that order.